I Requested a Refund, Where are the Funds?
Once your refund has been processed, a confirmation message will be sent to you by our support team.
If you requested a refund but did not receive this confirmation, please make sure that this message was not sent to a different email of yours. Also, be sure to check your spam/junk folders. If you are still unable to find the confirmation, please email our support team with the subject line "Refund Follow-Up."
When a refund is processed funds usually appear back in your account immediately, however, please allow 3-5 business days for the processing to complete.
If 5 business days have passed, but the funds have still not been received, please be sure you have not filed a dispute for the purchase. If there is an active dispute on file, PayPal will freeze the funds and neither JVZoo nor LeadsTunnel Support can complete the refund. Disputed funds may only be received if the customer who filed the dispute, closes it. Click to learn how to close a resolved dispute.
If you have trouble receiving the funds after closing a dispute, you may also want to reach out to PayPal for account assistance. Their Customer Support page can be found here.
** Please Note** Once LeadsTunnel Support processes the refund, the funds are no longer accessible to us and we do not play any role in the timing of them being dispersed.